Terms & Conditions
Effective Date: May 26, 2026.
These Terms and Conditions ("Terms") govern your access to and use of the services provided by ColdBet (collectively referred to as "the Website," "we," "us," or "our"). By accessing or using our services, you confirm that you have read, understood, and agreed to be bound by these Terms, as well as our Privacy Policy and Responsible Gambling Policy. If you do not agree with these Terms, you must not use our website.
1. Eligibility and Registration
1.1. You must be at least 18 years of age to use our services. We reserve the right to request proof of age and identity at any time. Any account found to be operated by a person under the age of 18 will be immediately closed, and any winnings will be forfeited.
1.2. Our services are strictly intended for residents of the United Kingdom. By registering, you confirm that you are physically located in the UK and that your use of our services is compliant with local laws.
1.3. You are permitted to open only one account. We reserve the right to close duplicate accounts and void any bets or bonuses associated with them.
1.4. You are responsible for keeping your login credentials secure. Any activity occurring through your account, whether authorized by you or not, is your sole responsibility.
2. UK Gambling Commission Compliance
2.1. ColdBet operates in accordance with the regulations set forth by the United Kingdom Gambling Commission (UKGC).
2.2. All financial transactions are processed in British Pounds Sterling (£). We do not support other currencies.
2.3. As a licensed operator, we are required to perform Know Your Customer (KYC) and Anti-Money Laundering (AML) checks. You may be required to provide documents verifying your identity, address, and source of funds. Failure to provide such documentation may result in the suspension or termination of your account.
3. Account Rules and Responsible Gambling
3.1. We are committed to fostering a safe betting environment. We strongly encourage all our punters to consider their "flutter" carefully and never bet more than they can afford to lose.
3.2. We provide several tools to help you manage your play, including deposit limits, reality checks, and cooling-off periods. You may set these limits within your account settings.
3.3. If you feel that your betting is no longer fun or you are "having a proper go" at the expense of your financial or personal wellbeing, we urge you to seek help. We are integrated with GamStop for self-exclusion purposes.
3.4. Support Resources:
- BeGambleAware: Visit begambleaware.org for free, confidential advice.
- GamCare: Contact the National Gambling Helpline at 0808 8020 133.
4. Deposits and Withdrawals
4.1. We accept various payment methods, including Visa/Mastercard, PayPal, Neteller, Skrill, Paysafecard, Apple Pay, Google Pay, and bank transfers.
4.2. All deposits must be from an account or card held in your name. Third-party payments are strictly prohibited.
4.3. Withdrawals will be processed back to the original method used for deposit whenever possible. We aim to process withdrawal requests promptly, but please be aware that internal security reviews may occasionally cause delays.
4.4. We do not charge fees for standard deposits or withdrawals, though your payment provider may impose their own transaction charges.
5. Bonuses and Promotions
5.1. All bonuses offered on the Website are subject to specific terms and conditions, which will be clearly stated at the time of the offer.
5.2. Bonuses must be used in accordance with fair wagering requirements. We monitor accounts for bonus abuse, including but not limited to the use of multiple accounts to claim a single bonus or engaging in "bonus hunting."
5.3. Wagering requirements must be met before any bonus funds or associated winnings can be withdrawn. If you attempt a withdrawal before meeting these requirements, you may forfeit the bonus and any winnings derived from it.
5.4. We reserve the right to withdraw or modify any promotion at our sole discretion.
6. Betting Rules
6.1. We offer markets on a wide range of popular sports, including Premier League football (Man United, Arsenal, Chelsea, Liverpool, Man City), horse racing (Cheltenham Festival, Grand National, Royal Ascot), cricket (The Ashes), rugby union (Six Nations), darts, and snooker.
6.2. All bets are subject to the specific rules for the relevant sport or event. It is your responsibility to familiarize yourself with these rules before placing a bet.
6.3. We reserve the right to cancel or void any bet that we believe has been placed in violation of these Terms, or if there has been an obvious error in the pricing or the outcome of the event.
6.4. Whether you are aiming for a "tenner" win or chasing a "wedge" with a high-stakes bet, the maximum payout limits applicable to your selected market will be enforced as per our published limit schedules.
7. Gaming and Casino
7.1. Our games, including popular titles such as Starburst, Rainbow Riches, Fluffy Favourites, Mega Moolah, Book of Dead, Reel King, Age of the Gods, and Fishin' Frenzy, are provided by reputable, licensed developers.
7.2. All games utilize a Random Number Generator (RNG) to ensure fairness. The Return to Player (RTP) percentages are publicly available for each game.
7.3. While we love to see a "minted" player hit an "absolute belter" of a win, please remember that all casino games are games of chance. Past performance does not guarantee future results.
8. Anti-Money Laundering (AML)
8.1. We are strictly regulated under UK law to prevent money laundering and terrorist financing.
8.2. Any suspicious activity on your account will be reported to the relevant authorities, including the National Crime Agency (NCA) where appropriate.
8.3. We may suspend your account and withhold any funds if we have reasonable grounds to believe your account is being used for illicit purposes.
9. Intellectual Property
9.1. All content on the Website, including text, graphics, logos, images, and software, is the property of ColdBet and is protected by copyright laws. You may not reproduce, distribute, or exploit our content without our express written permission.
10. Limitation of Liability
10.1. To the maximum extent permitted by law, ColdBet shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of our services.
10.2. While we strive to ensure our services are available 24/7, we do not guarantee uninterrupted access and will not be liable for any losses incurred due to technical failures, system errors, or downtime.
11. Dispute Resolution and Complaints
11.1. We aim to provide excellent service. If you are dissatisfied with any aspect of your experience, please contact our support team at [email protected].
11.2. We have a formal complaints procedure. If a dispute cannot be resolved through our customer support team, you may refer the matter to an independent Alternative Dispute Resolution (ADR) service, as mandated by the UKGC.
11.3. These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Changes to Terms
12.1. We reserve the right to amend these Terms at any time. We will endeavor to notify you of significant changes, but it is your responsibility to review these Terms periodically to stay informed.
12.2. Continued use of the website following any changes constitutes your acceptance of the updated Terms.
13. Termination and Suspension
13.1. We reserve the right to suspend or terminate your account at any time if we suspect fraudulent behavior, breach of these Terms, or if it is required by law.
13.2. Upon account termination, all remaining funds will be returned to you, minus any amounts owed to us or forfeited due to breach of contract.
14. Contact Us
If you have any questions, concerns, or if you simply need to have a chat about our services, please reach out to our dedicated support team.
- Email: [email protected].
We are here to ensure that your experience is safe, fair, and enjoyable. Always remember to play responsibly and reach out to support if you find that your "flutter" is becoming more than just a bit of fun.
