Privacy Policy

Last updated: May 26, 2026.

1. Introduction and Commitment to Privacy

Welcome to ColdBet (cold-bet.co). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, process, and disclose your personal information when you use our website, services, and mobile applications.

Operating in the United Kingdom, we adhere strictly to the Data Protection Act 2018 and the United Kingdom General Data Protection Regulation (UK GDPR). As a service regulated by the United Kingdom Gambling Commission (UKGC), we hold the security and integrity of your data to the highest standards.

For the purposes of applicable data protection law, ColdBet is the data controller of your personal data. If you have any questions about this policy or our data practices, please contact us at [email protected].

2. Information We Collect

To provide you with a premium betting experience, whether you are having a "flutter" on the Premier League or enjoying our extensive library of games like Starburst, Rainbow Riches, or Fishin' Frenzy, we collect various types of information:

2.1 Information You Provide Directly

  • Account Registration: When you set up an account, we collect your name, date of birth, residential address, email address, and mobile number. We must verify that you are 18+ to ensure responsible gambling compliance.
  • Identity Verification (KYC): To comply with UKGC regulations, we require documentation to verify your identity and age. This may include passport copies, utility bills, or driving licenses.
  • Financial Data: To facilitate deposits and withdrawals via Visa/Mastercard, PayPal, Neteller, Skrill, Paysafecard, Apple Pay, Google Pay, or bank transfers, we collect necessary transaction details.
  • Communications: Records of your correspondence with our support team, including emails and chat logs.

2.2 Information Collected Automatically

  • Technical Data: IP address, browser type, device information, and operating system.
  • Usage Data: Details about how you interact with our platform, such as the sports you follow — like The Ashes or the Six Nations — and the games you play.
  • Cookie Data: We use cookies to improve your user experience, remember your preferences, and ensure our site functions optimally.

3. How We Use Your Information

We process your data only when we have a legal basis to do so. Our primary purposes for processing include:

  • Service Provision: Managing your account, processing your bets, and handling your winnings.
  • Legal Compliance: As a UK-licensed operator, we perform rigorous affordability checks, anti-money laundering (AML) screening, and age verification to ensure a safe environment for every "punter".
  • Fraud Prevention: Detecting and preventing fraudulent activities to protect both you and our platform.
  • Responsible Gambling: Monitoring activity to provide support and intervention if we identify patterns of problematic gambling.
  • Marketing: With your consent, providing you with information about bonuses, promotions, and new game releases. We ensure all bonuses clearly state the wagering requirements upfront, as per UKGC guidelines.

4. Affordability and Responsible Gambling

We take our social responsibility seriously. If you are having a "proper go" at the tables or trying to land a "wedge" on a major event like the Grand National, we maintain safeguards to ensure your safety.

  • Monitoring: We analyze account activity to protect vulnerable players.
  • Regulatory Reporting: We may share data with regulatory authorities where required by law to maintain the integrity of the gambling industry.
  • Self-Exclusion: We are integrated with GamStop. If you request self-exclusion, your data will be managed in accordance with those standards to prevent you from accessing gambling services.
  • Support: We promote and provide access to resources such as BeGambleAware and GamCare (0808 8020 133).

5. Data Sharing and Disclosure

We do not sell your personal data. We only share your information with trusted third parties under strict confidentiality agreements and for specific purposes:

  • Service Providers: Payment processors (e.g, PayPal, Skrill), identity verification services, and technical infrastructure providers.
  • Legal Obligations: We may disclose your data to the UKGC, law enforcement agencies, or other regulatory bodies if required by law.
  • Business Transfers: If ColdBet is involved in a merger, acquisition, or sale of assets, your personal data may be transferred. You will be notified via email of any change in ownership.

6. Your Rights Under UK GDPR

As a user in the United Kingdom, you have significant rights regarding your data:

  • Right of Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can ask us to correct inaccurate or incomplete data.
  • Right to Erasure: You can request that we delete your data under certain circumstances.
  • Right to Restrict Processing: You can ask us to limit how we use your data.
  • Right to Data Portability: You can request a copy of your data in a structured, machine-readable format.
  • Right to Object: You can object to our processing of your data for direct marketing purposes.

To exercise any of these rights, contact us at [email protected].

7. Data Security

We implement robust technical and organizational measures to safeguard your information against unauthorized access, loss, or alteration. Our platform uses high-level encryption for all data transmissions, especially when handling financial transactions for "quids," "fivers," or "tenners." We continuously review our security protocols to ensure your data remains protected.

8. Retention of Personal Data

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and reporting requirements. UKGC regulations often require us to keep transaction and account records for a set period (typically at least five years) even after an account is closed.

9. Marketing and Communication

We want you to stay informed about our latest "absolute belter" promotions and bonuses. However, you have full control over your preferences.

  • Opt-out: You can opt-out of marketing communications at any time through your account settings or by clicking the unsubscribe link in our emails.
  • Fair Play: We are committed to transparency. Any bonus or promotion we offer will clearly display the associated wagering requirements, ensuring you know exactly what is required before you participate.

10. Cookies

Our website uses cookies to function. These include:

  • Essential Cookies: Required for the site to operate, such as managing your login session and processing payments.
  • Analytical Cookies: Used to understand how users interact with the site, helping us improve our game selection, from Book of Dead and Reel King to our live casino offerings.
  • Marketing Cookies: Used to provide personalized advertising based on your interests.

You can manage your cookie preferences through your browser settings.

11. International Data Transfers

While we primarily store data within the UK and the European Economic Area (EEA), some of our service providers may be located in other jurisdictions. In such cases, we ensure that your data receives an equivalent level of protection as required by UK data protection law, using standard contractual clauses where necessary.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. We will notify you of significant changes via email or through a notice on our website. We encourage you to review this policy periodically to stay informed.

13. Contact Information

If you believe your data has been handled incorrectly, or if you have any questions regarding how we process your information, please contact our Data Protection Officer at:

Email: [email protected].

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK.

14. Responsible Gambling Commitment

At ColdBet, we emphasize that betting should be an entertaining hobby. Whether you are feeling "minted" after a win or just having a casual play, please remember:

  • Never bet more than you can afford to lose.
  • Set deposit limits and use our cooling-off tools.
  • Seek help if you feel your gambling is becoming a problem.
  • Always remember that you must be 18+ to gamble.

For confidential support, contact:

  • BeGambleAware: Visit their website for advice and support.
  • GamCare: 0808 8020 133.
  • GamStop: Use this service to self-exclude from all UK-licensed gambling platforms.

By using cold-bet.co, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your personal information as described herein.

ColdBet responsible gaming