Responsible Gambling

Responsible Gambling at ColdBet

We Care About You, Not Just Your Bet

At ColdBet, we believe that gambling should always be an enjoyable, entertaining experience — nothing more, nothing less. Whether you enjoy a flutter on the Premier League, a few quid on the Grand National, or a spin on Mega Moolah, the moment it stops being fun is the moment we want to help.

We understand that for most people, betting is a bit of harmless entertainment — a way to add some excitement to match day or enjoy a few rounds of Starburst or Fishin' Frenzy after a long week. But we also know that for some, gambling can become something harder to control. That's not a weakness — it's a reality that affects thousands of people across the United Kingdom, and it's something we take extremely seriously.

This page explains everything you need to know about the responsible gambling tools available to you on ColdBet, the support organisations that can help, and how to keep your gambling safe, enjoyable, and within your means.

ColdBet is licensed and regulated by the UK Gambling Commission (UKGC). We are committed to full compliance with all UKGC responsible gambling standards. Gambling is strictly for players aged 18 and over.

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Know the Signs: Is Gambling Still Fun for You?

Before exploring the tools available to you, it's worth pausing to ask yourself a few honest questions. Responsible gambling starts with self-awareness, and there's no shame in reflecting on your habits.

Ask yourself:

• Do you find yourself betting more than you originally planned?
• Are you chasing losses — placing more bets to try to win back what you've lost?
• Is gambling affecting your relationships, work, or mental health?
• Do you feel anxious, irritable, or low when you're not gambling?
• Have you borrowed money or dipped into savings to fund your gambling?
• Do you feel the need to hide your gambling activity from friends or family?
• Is the thrill of the bet more important to you than the outcome of the game itself?

If you answered yes to any of these questions, it doesn't mean you're beyond help — it means you've taken the first and most important step: noticing. ColdBet's tools and the support services listed below are here for exactly this moment.

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Your Responsible Gambling Toolkit

ColdBet gives every player direct access to a full suite of responsible gambling tools, available at any time through your account settings. You don't need to wait for things to get worse — you can use these tools proactively, as part of a healthy approach to gambling.

Deposit Limits

One of the most effective ways to stay in control of your gambling is to decide — calmly and in advance — how much money you're comfortable spending. With ColdBet's deposit limit tool, you can set a maximum amount you're allowed to deposit over a given period:

• Daily deposit limit — cap how much you deposit in a single day.
• Weekly deposit limit — set a ceiling on your weekly.
• Monthly deposit limit — plan ahead and stay within a monthly.

Limits take effect immediately when you lower them. If you choose to increase a deposit limit, a mandatory cooling-off period applies before the change becomes active — this is a deliberate safeguard, giving you time to reconsider.

All limits are set in £ (GBP) and can be adjusted at any time through your account settings.

Loss Limits

Beyond deposits, you can also set a limit on how much you're willing to lose over a set period. This is separate from deposit limits and gives you an additional layer of protection. Once your loss limit is reached, you will be unable to place further bets until the period resets.

Session Time Limits

It's easy to lose track of time when you're having a proper go on your favourite slots or watching the football. Session time limits let you decide in advance how long you want to play. When your time is up, you'll be notified and your session will end automatically.

You can also choose to receive regular on-screen reminders of how long you've been playing, so you always stay aware of your time.

Reality Checks

ColdBet can send you regular pop-up reminders during your session, showing you:

• How long you've been.
• How much you've deposited in the.
• Your net win or loss.

These short reality checks are a gentle nudge to pause, reflect, and decide if you want to continue.

Cooling-Off Periods

If you feel you need a short break but aren't ready to take a longer step away, a cooling-off period may be the right option. You can temporarily restrict your account for a defined period — from 24 hours up to several weeks. During a cooling-off period, you will not be able to deposit funds or place bets.

This tool is ideal if you've had a difficult session, feel emotionally charged after a loss, or simply want to take a planned break without permanently closing your account.

Self-Exclusion

If you feel that gambling is seriously affecting your life and you need a firmer break, self-exclusion is the most powerful tool available to you. ColdBet offers self-exclusion for a minimum period of six months, during which your account will be fully suspended. You will not be able to access your account, deposit money, or place bets.

To self-exclude from ColdBet, contact our customer support team directly. We will act on your request promptly.

We also strongly encourage you to register with GamStop — the UK's national online self-exclusion scheme. When you register with GamStop, you can exclude yourself from all UKGC-licensed online gambling websites simultaneously, with a single registration. This is a powerful, free service that creates a safety net across the entire UK regulated gambling industry, not just ColdBet.

Self-exclusion is a serious step, and we will respect it fully. If you attempt to reopen your account during an exclusion period, we will decline your request.

Account Closure

If you decide you no longer wish to gamble with ColdBet on a permanent basis, you can request full account closure at any time. Please contact our support team, who will process this promptly and ensure no further marketing communications are sent to you.

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Protecting Young People

ColdBet does not permit anyone under the age of 18 to open an account or place a bet. 18+ only. This is not just a legal requirement — it's something we are deeply committed to upholding.

We use age verification processes at registration in line with UKGC requirements. If we have reason to believe that an account is being used by or on behalf of a minor, we will suspend that account immediately pending investigation.

If you share a device with young people, we strongly recommend installing parental control software to prevent access to gambling websites. Tools such as those offered by your internet service provider or dedicated filtering services can block gambling content at the network level.

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Affordability and UKGC Compliance

As a UKGC-licensed operator, ColdBet conducts affordability checks as part of our commitment to preventing gambling harm. These checks help us identify customers who may be spending beyond their means and allow us to intervene before problems escalate.

We may ask you to provide information about your financial circumstances from time to time. We understand this can feel intrusive, but these checks exist to protect you — not to judge you. All information you provide is handled securely and in line with UK data protection law.

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UK Support Helplines and Organisations

You are never alone. If you're struggling with your gambling — or worried about someone you care about — the following organisations are here to help, completely free of charge.

GamCare's helpline (0808 8020 133) is free to call from any UK landline or mobile and is available 24 hours a day, seven days a week. Trained advisors are waiting to listen without judgement.

If you are in immediate crisis or distress, please contact your GP, visit your nearest A&E, or call the Samaritans on 116 123 (free, 24/7).

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Our Commitment to You

Responsible gambling isn't a box-ticking exercise at ColdBet — it's woven into everything we do. We train our team to recognise signs of gambling harm. We monitor account activity for patterns that may indicate a problem. We will reach out to customers we are concerned about, and we will always signpost to appropriate support.

We display our UKGC licence number prominently across our website, and we are fully committed to the standards and enforcement framework of the UK Gambling Commission.

If you ever feel that we have fallen short of these commitments, you have the right to raise a complaint through our customer service team, and ultimately to escalate to the UKGC or an approved Alternative Dispute Resolution (ADR) service.

Gambling should be a source of entertainment, not anxiety. We are proud to be part of an industry that takes its duty of care seriously — and we are proud to stand behind every player who chooses to play on ColdBet.

When the fun stops, stop. And when you need help, we're here.

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ColdBet is licensed and regulated by the UK Gambling Commission. 18+ only. BeGambleAware. Please gamble responsibly.