Privacy Policy

Last Updated: May 26, 2026.

1. Introduction and Commitment to Privacy

Welcome to ColdBet (cold-bet.co). We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect the information you provide to us when using our online sports betting and casino platform.

As an operator serving users across Canada, we adhere to the requirements of the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial privacy legislation, including Ontario’s Freedom of Information and Protection of Privacy Act (FIPPA) and similar provincial statutes. We recognize the unique landscape of Canadian gaming and are dedicated to ensuring our practices align with the expectations of Canadian players, from the Atlantic provinces to British Columbia.

By creating an account, placing a bet, or engaging with any of our services, you consent to the data practices described in this policy. If you do not agree with this policy, please refrain from using our services.

2. Information We Collect

To provide you with a premium gaming experience — whether you are aiming for a "snipe" on a major jackpot or placing a bet on an NHL game — we must collect certain categories of information:

2.1 Information You Provide Directly

  • Account Registration: When you sign up, we collect your name, date of birth (to ensure you are of legal age), residential address, email address, and telephone number.
  • Verification Data: To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations, we may require government-issued identification (e.g, driver's license, passport) and proof of residency.
  • Financial Information: To facilitate deposits and withdrawals, we store information related to your chosen payment methods, such as Interac e-Transfer identifiers, iDebit or InstaDebit details, and relevant banking or crypto-wallet addresses.
  • Communication: Any correspondence you send to our support team — whether via email or live chat — is stored to ensure we provide consistent, high-quality assistance in both English and French.

2.2 Information Collected Automatically

  • Device and Usage Data: We collect information about your device, including IP address, browser type, operating system, and unique device identifiers. This helps us optimize our platform for everything from mobile phones to desktop computers.
  • Gaming Logs: We track your betting history, including your wagers on NHL games, NBA matches, or spins on popular slots like Mega Moolah. This data is essential for maintaining the integrity of our games and providing you with personalized experiences.
  • Cookies and Tracking: We use cookies to remember your preferences, such as your language choice (English or French) and your account status, ensuring your sessions are seamless.

3. How We Use Your Information

We use the information we collect to operate our platform, improve our services, and meet our legal obligations. Specifically:

  • Account Management: To create, maintain, and secure your account.
  • Transaction Processing: To facilitate seamless deposits and withdrawals using secure methods like Interac e-Transfer, Visa, Mastercard, and various cryptocurrencies.
  • Regulatory Compliance: To verify your identity, age, and location, ensuring we operate in accordance with provincial regulations set by entities such as iGaming Ontario (AGCO) or the BCLC.
  • Responsible Gambling: We monitor activity to identify signs of problematic play. If we detect behavior that indicates a loss of control, we may reach out or restrict access to ensure your safety.
  • Personalized Offers: We may use your gaming history to offer tailored promotions, such as "twofer" bonuses or deposit match offers. Please note that for players under the Ontario iGO framework, these are opt-in only.
  • Security and Fraud Prevention: To protect our platform and our players from unauthorized access, "chirping" bots, or fraudulent activity.

4. Legal Basis and Data Retention

Under Canadian law, we process your information based on your consent, the necessity of fulfilling our contract with you, and our legal obligations to maintain records for regulatory auditing.

We retain your personal information only for as long as is necessary to satisfy the purposes for which it was collected, or as required by law (e.g, provincial gaming regulations often require us to keep financial records for five to seven years). Once this period expires, your data is securely deleted or anonymized.

5. Sharing and Disclosure

We do not sell your personal information. However, we may share information with third parties under the following circumstances:

  • Service Providers: We engage trusted third-party vendors for payment processing (e.g, Interac partners, banking gateways), identity verification, and hosting services. These partners are contractually obligated to protect your data with the same level of care as we do.
  • Regulatory Authorities: We may disclose your information to provincial regulators (such as the AGCO or BCLC) when required by law to demonstrate compliance or in response to a lawful inquiry.
  • Legal Requirements: If we are compelled by law, court order, or government regulation, we will disclose information to protect our rights, our property, or the safety of our users.
  • Business Transfers: If ColdBet undergoes a merger, acquisition, or sale of assets, your information may be part of the transferred assets.

6. Security Measures

We implement robust technical and organizational security measures to protect your information. This includes:

  • Encryption: All sensitive financial data, such as Interac transfer details and personal account information, is protected using industry-standard SSL/TLS encryption.
  • Access Controls: Access to your personal data is restricted to employees and contractors who have a legitimate business need to access it and are bound by strict confidentiality agreements.
  • Continuous Monitoring: We regularly audit our systems to identify and mitigate vulnerabilities.
  • Canadian Data Sovereignty: We prioritize keeping Canadian player data stored in environments that respect national privacy standards and regulations.

7. Your Privacy Rights

You have several rights regarding your personal information under Canadian law:

  • Access and Correction: You have the right to request a copy of the personal information we hold about you and to request corrections to any inaccuracies.
  • Withdrawal of Consent: You may withdraw your consent for certain data uses, such as marketing communications, at any time by updating your account settings or contacting support.
  • Deletion: You have the right to request that we delete your personal information, subject to our legal requirements to maintain certain records for compliance and anti-money laundering purposes.
  • Inquiries: You may file a complaint with the relevant provincial privacy commissioner if you believe your rights have not been respected.

8. Responsible Gambling and Privacy

At ColdBet, we take the health and safety of our players seriously. We understand that games like Mega Moolah, Book of Dead, and live dealer blackjack are meant to be entertainment.

We collect data regarding your playing habits to support responsible gambling initiatives. If your behavior suggests you may need help, we may be required to contact you. We strongly encourage players to utilize the resources provided by provincial bodies.

If you are concerned about your gambling or that of someone you know, please contact:

  • ConnexOntario: 1-866-531-2600.
  • Problem Gambling Helpline: 1-888-230-3506.
  • iGaming Ontario Resources: Visit iGamingOntario.ca for additional guidance.

9. Children and Minors

Our services are strictly for individuals who are of the legal age of majority in their province of residence. We do not knowingly collect information from anyone under the age of 19 (or 18, depending on the jurisdiction). If we discover that a minor has provided us with personal information, we will immediately take steps to delete that information and close the account.

10. Cookies and Tracking Technologies

We use cookies to enhance your experience. These small text files help us recognize your device when you return to our site.

  • Essential Cookies: Required for the site to function, such as maintaining your login session.
  • Functional Cookies: Used to remember your language preferences and betting history.
  • Analytics Cookies: Used to understand how players use our site, allowing us to improve our navigation and game offerings.

You can manage or disable cookies through your browser settings, though doing so may limit your ability to use certain features on our site, such as specific bonuses or localized gaming content.

11. International Data Transfers

While we are a Canadian-focused platform, some of our service providers may be located outside of Canada. In such instances, we ensure that those third parties provide a level of protection comparable to that required under Canadian law. By using our services, you acknowledge that your information may be transferred to and processed in jurisdictions other than your own.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or changes in provincial and federal laws. We will notify you of any significant changes via email or through a notice on our website. We encourage you to periodically review this page to stay informed about how we are protecting your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please do not hesitate to reach out to our dedicated support team. We pride ourselves on providing bilingual support for all our players.

Email: [email protected].

We strive to respond to all inquiries within 48 hours. Whether you need clarification on your account status, help with an Interac withdrawal, or questions about how we handle your data, our team is here to assist you in English or French.

14. Definitions

  • "CAD" or "CA$": The official currency used for all transactions on ColdBet.
  • "Interac e-Transfer": The primary, most trusted method for funding accounts and withdrawing winnings in Canada.
  • "iGaming Ontario": The provincial regulator overseeing the legal gaming market in Ontario.
  • "KYC": Know Your Customer protocols required to verify your identity and prevent fraud.
  • "PIPEDA": The Personal Information Protection and Electronic Documents Act, the federal law governing personal information handling in Canada.

15. Final Commitment

Your trust is the most important asset we have at ColdBet. From ensuring your deposits are secure to protecting the details of your "bar down" jackpot wins, we treat every piece of data with the seriousness it deserves. We are proud to be a part of the Canadian gaming landscape and remain dedicated to transparency, compliance, and excellence in privacy protection.

Thank you for choosing ColdBet. We are committed to ensuring your experience is both entertaining and secure, every single time you log in.

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